Nope, Draftium is not about what you provide; I love your service; that's why I willing to subscribe and become an early paid user, but your support sucks. I have been having support nightmare with them, not the base support, more like their higher level support, slow support and not in sync with what their promise.
So Draftium launch on producthunt three months ago, after some playing with it, I think it will be good for me to use as an agency tool and there is a promo for the early paid user, I upgrade my account to an annual paid subscription.
One month plus later they launch a lifetime deal on Appsumo, this feels suck because I just become a paid user and you start a lifetime deal. They provide one code for ten projects LTD and two code for unlimited projects LTD. Although I did suggest it will be good for the current paid user to buy one code and getting upgraded to an unlimited plan, it seems like Draftium refuses to do this. So I check with them again and it looks like I can buy one code and the Appsumo deal will live after my 1-year subscription ( the current subscription is unlimited ).
So after I buy the code and send it through support, it takes a few days to get back and upgraded my account to Appsumo plan. I file a support mention it should be live after my current subscription? But the support keep reply and say the Appsumo deal is a better plan, huh what about what I paid you before that?
After a few rounds with the support, I don't feel good with it; I decided to refund the Appsumo code and request to revert to my standard subscription. After 3~4 days of the request, the support comes back and say if want to return to the standard subscription; I need to pay the difference of the current plan because of the previous subscription coupon code ( the one I use when Draftium launch at product hunt ) already invalid.
I m really angry on this, not the service, but the inflexible of the support and anything they just blame the finance system not allow to do this, can't do that. I decided to cancel the service and thinking to chargeback.