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Aug 08, 2019 14:32:55

Are there any good apps for feature request tracking?

by @hum | 280 words | 238🔥 | 321💌

Sarah Hum

Current day streak: 238🔥
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Continuing to answer Quora questions to do my 200WaD while marketing Canny.

Here's my answer to: Are there any good apps for feature request tracking?

If you're on Quora, your upvote would help my answers get seen. Thanks in advance!

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We built Canny to help teams like yours track feature requests.

Collecting feature requests with Canny is easy. We recommend exposing Canny to your end users so they can add their requests and vote on existing ones. Here's our feature requests board as an example.

Or, if you don't want to expose feedback publicly, you can keep track of feedback privately. Here's an article we wrote with the pros and cons of this approach so you can decide your preference: Using Canny privately.

Here are some highlights of our features:

  • Connect your user accounts so you always know who is requesting a feature. We strongly believe feedback isn't useful if you don't know where it's coming from.
  • You can also add votes manually in Canny so no request gets lost. We integrate with Intercom and Zendesk to make that even easier.
  • Segment feedback by the user groups you care about most. For example, paying customers, enterprise customers, churned customers, etc.

Now that you have feedback organized in Canny, prioritization becomes a lot easier. We want you to be confident about your product decisions.

Canny helps you complete the entire feedback loop.

When you launch new features, share updates to close the feedback loop. Your customers will appreciate that you're listening to their feedback.

Here's our list of features to give you an overview of what we offer. Hope this helps!

Originally published at www.quora.com

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